Most orders ship within 1–2 business
days. During high-demand releases or limited drops, processing times may be
slightly extended.

Standard domestic delivery typically takes 5-7 business days. Expedited options are available at checkout.

Yes. International shipping is available to select regions. Rates and delivery times vary by destination.

If your order has not yet been processed, we will do our best to accommodate changes. Please contact us immediately at customerservice@enduringbydesign.com.

We accept returns within 30 days of delivery for unused, unwashed items in original condition. Full details are available on our Returns & Exchanges page.

Yes — U.S. exchanges are complimentary. Once your item is received and inspected, your replacement ships within 2–3 business days.

Returns refunded to the original payment method have an $8.95 processing fee. Returns for store credit are free.

Visit our Returns Portal at aurorabrand.com/returns and follow the steps provided.

To maintain durability and performance:

• Spot clean only
• Air dry fully
• Avoid machine washing or drying
• Do not bleach or iron

Many Aurora hats are crafted using high-performance, water-resistant materials. Product pages will specify exact features.

Select Aurora designs, like The Halo, are engineered with buoyancy materials and are designed to float in water.

Most Aurora hats are structured with a universal fit and adjustable closures. Detailed fit notes are listed on each product page. Right now, a standard/universal size is available. Women/children and XL sizes will be available soon. If subscribed, we will notify you via email or come back to see when they are available.

Our designs are created to accommodate a wide range of sizes with premium adjustability. For specific questions, contact support — we’re happy to guide you.

We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and other secure payment options available at checkout.

Yes. All transactions are encrypted through trusted, PCI-compliant processors.

Submit an application through our Ambassador page. We select ambassadors based on authenticity, alignment, and lifestyle — not follower count. Contact us for more info.

Ambassadors enjoy early access to new drops, exclusive pricing, seasonal gear, featured opportunities, and more. Contact us for more info.

Aurora is proudly rooted in Southern California, inspired by movement, discipline, and coastal living.

Email us anytime at customerservice@enduringbydesign.com. Our team typically responds within 24 hours.